Emotional Intelligence is something that impacts all of our relationships, not only those with employees. How EI works with customers/clients will depend on how they actually perceive your communication style.
Salespeople, from many companies around the globe, including Sanofi-Aventis, have participated in Genos International Emotional Intelligence development experiencing significant increases in sales, through their enhanced ability to: - listen to and respond more effectively to client concerns - amend individual sales behaviour to better meet the needs of the individual client/customer they are working with - enhance collaboration with the client and better able to read the clients emotions which influences decisions they make on how to progress through a sale.
In addition, if you are a business owner, organisational CEO or Manager, and/or an entrepreneur, below are the top 5 ways you can benefit and grow your business through Emotional Intelligence development:
The best way to find out about how you can really improve your Emotional Intelligence or even how people experience you is to ask for feedback. Through asking and gaining feedback from key stakeholders, you are able to focus on and identify how people you regularly deal with experience you. This feedback then provides you with a clear understanding of the gaps to work on and then allows you to build on them over time through proven strategies. Both individuals and organisations reap the benefits.
There are proven sales results that have been experienced by global organisations who have invested in Emotional Intelligence development for their salespeople including the pharmaceutical giant Sanofi.
To demonstrate this ROI I share a quote from Dr Ben Palmer who is the founder of Genos International who undertakes the research that underpins the Genos Model of Emotionally Intelligent Leadership and Workplace Behaviour:
"Often we find that a 10% improvement in emotional intelligence starts to produce a significant return on investment. For instance, at Sanofi we have shown that an 18% improvement in emotional intelligence in their sales team lead to a 13% increase in sales revenue, returning $6 for every $1 invested in the program.’ While the ROI for business is impressive, it is also especially rewarding to participants who make the time and effort to get the most out of the program. Feedback from the Sanofi program shows the program not only helped improve the sales performance of the reps and their managers, but it also helped them improve the quality of their relationships with each other."
alespeople, from companies around the globe, including Sanofi-Aventis, have participated in Genos International Emotional Intelligence development with significant increases in sales,
HR Culture has Emotional Intelligence enhancement programs commencing regularly. Please let us know if you would like more information on how we may be able to assist your organisation. Genos Emotional Intelligence development is game-changing for business and life-changing for individuals.