According to the World Business Forum Study, Emotional Intelligence will among the top leadership attributes required by employers by 2020. As our world becomes more complex and tech-savvy, the need to understand and be understood has never been more important.
Research has shown that people often perform their worst when they feel unproductive feelings, such as feeling overly worried, frustrated, concerned, stressed, inadequate and fearful. During this program, you will improve your understanding of emotions and emotional intelligence. You will also explore and practice tools and techniques for applying emotional intelligence in leadership, and create high performance in others on that basis. In this program we:
- explore the neuroscience of emotions and emotional intelligence,
- examine tools and techniques for effectively asking for, and responding to, feedback,
- explore techniques for developing self and other awareness,
- examine how we can use reactive and proactive techniques to build our resilience and effectively manage strong emotions, and
- explore an approach for facilitating engagement discussions with staff members.